NEWYear Sale! Save 20% with discount code "NEWY22"

Home Forums Ovations Themes Problems with the PRO version of organic farm.

Viewing 15 posts - 1 through 15 (of 18 total)
  • Author
    Posts
  • #6909
    Zackaria Hammoudani
    Participant

    Hello,
    Yesterday i have bought an template from pro organic farm.
    Unfortunately there are some problems that i have witnessed these are:
    1. the social icons on the top bar doesnt represent very well it just shows a empty block with a color
    2. Everytime if i want to check my chart i got directed to the homepage and not the to checkout page.

    I hope u guys can help me out with this.

    #6916
    Developer
    Moderator

    Hi,

    Thanks for contacting us.

    For first issue, please send site URL to review and please elaborate on the second point, we are unable to understand.

    Many Thanks

    #6923
    Zackaria Hammoudani
    Participant

    Hello,
    Recently i have been working on the theme and solved the 2 problems, but there are little things that i wanna change but the theme doesnt allow me to do it.
    Is it possible to videocall/teamviewer you to make the things easier to explain so u can understand it better?

    #6929
    Developer
    Moderator

    Hi,

    Please let us know what problems you are having in our theme, so that we can check and get back to you.

    You can also mail queries to support@ovationthemes.com

    Many Thanks

    #7026
    Dolors Saboya
    Participant

    Hi, I have the organic template, but I am unable to find any explanation of how to use some items.
    1. How can I change the size of the slider on the home standard page?
    2. The page builder is very poor and the widget also…
    please let me now.

    #7028
    Developer
    Moderator

    Hi,

    Thanks for contacting us.

    For point 1, please refer to our documentation https://ovationthemes.com/docs/ot-organic-farm-pro-doc/

    For point 2, could you please elaborate it, what problem you are having in using the theme ?

    Many Thanks

    #7029
    Zackaria Hammoudani
    Participant

    Hello,

    Currently we are working on the site but there are some problems that needs to be solved:

    – Woocommerce has stated that the theme template must be updated to a newer version. At this moment its version 2.x but it should be 3.5.x (maybe also the cause of the second and third problem)

    – Some of the functionality of the woocommerce is not rendering correctly.

    – The website is extremely slow with the loading proces of pages.

     

    I have tried different optimizing tools which reduces the loading time of pages, but the website will render different lay-out.

    I really hope u can help us with this problem. 

    Yours sincerly,

    Zackaria

    #7039
    Developer
    Moderator

    Hi,

    Thanks for contacting us.

    We have received your query through our ticket system also and we have replied to it, please check.

    Many Thanks

    #7252
    MAHMOUD SALEH
    Participant

    hi
    i need help for this problem message
    Sorry, the content area was not found in your page. You must call the_content’ function in the current template, in order for Elementor to work on this page.

    #7273
    Developer
    Moderator

    Hi,

    Thanks for contacting us.

    You can not edit home content with the Elementor, Please edit the home page from the customizer.

    You can create a new page with the help of the Elementor Plugin.

    Many Thanks

    #7347
    christina chaston
    Participant

    my email address is too long to fit in the spot at the top of the page under the email icon, it wraps into a second line. I cannot find where to edit the source HTML to fix this issue.

    #7350
    Developer
    Moderator

    Hi,

    Thanks for contacting us.

    Could you please provide us with your site URL.

    So that we can review and get back to you.

    Many Thanks

    #7486
    cse
    Participant

    Hi, i have the same problem “my email address is too long to fit in the spot at the top of the page under the email icon, it wraps into a second line. I cannot find where to edit the source HTML to fix this issue.” could you telm me how to solve it ? thanks

    #7490
    Developer
    Moderator

    Hi,

    Thanks for contacting us.

    Could you please provide us with your site URL so that we can review and get back to you.

    Many Thanks

    #7496
    cse
    Participant

    Hello,
    i’m sorry but i’m testing thème by a POC. So url is protected, i mustn’t bypass during POC.

    I don’t know if it’s the correct issue, but i solve this problem by reduce the “font-size” to “13px” (default is 14);”. This parameter is surcharged by the Css Additionnel menu like this : #topbar li.content { font-size: 13px; ….}

    Is there another method where the font-size is not reduce ?
    I don’t see why some problems are only presents in the pro version (like this, or another with the pre-visualization is very capricious during customization, may be other one ?).

    PS : I will consider putting temporary access, but in the mean time how to have support when we can’t open the url to the web ?
    Because i look at the tickets, and each time you ask the url so we don’t write the solution into the ticket (for averyone).

    thanks

Viewing 15 posts - 1 through 15 (of 18 total)
  • You must be logged in to reply to this topic.
Translate »

WordPress Bundle - Get All Our Premium Themes In Single Package For $89

X