Home › Forums › Ovations Themes › Problems with the PRO version of organic farm.
Hello,
Yesterday i have bought an template from pro organic farm.
Unfortunately there are some problems that i have witnessed these are:
1. the social icons on the top bar doesnt represent very well it just shows a empty block with a color
2. Everytime if i want to check my chart i got directed to the homepage and not the to checkout page.
I hope u guys can help me out with this.
Hi,
Thanks for contacting us.
For first issue, please send site URL to review and please elaborate on the second point, we are unable to understand.
Many Thanks
Hello,
Recently i have been working on the theme and solved the 2 problems, but there are little things that i wanna change but the theme doesnt allow me to do it.
Is it possible to videocall/teamviewer you to make the things easier to explain so u can understand it better?
Hi,
Please let us know what problems you are having in our theme, so that we can check and get back to you.
You can also mail queries to support@ovationthemes.com
Many Thanks
Hi, I have the organic template, but I am unable to find any explanation of how to use some items.
1. How can I change the size of the slider on the home standard page?
2. The page builder is very poor and the widget also…
please let me now.
Hi,
Thanks for contacting us.
For point 1, please refer to our documentation https://ovationthemes.com/docs/ot-organic-farm-pro-doc/
For point 2, could you please elaborate it, what problem you are having in using the theme ?
Many Thanks
Hello,
Currently we are working on the site but there are some problems that needs to be solved:
– Woocommerce has stated that the theme template must be updated to a newer version. At this moment its version 2.x but it should be 3.5.x (maybe also the cause of the second and third problem)
– Some of the functionality of the woocommerce is not rendering correctly.
– The website is extremely slow with the loading proces of pages.
I have tried different optimizing tools which reduces the loading time of pages, but the website will render different lay-out.
I really hope u can help us with this problem.
Yours sincerly,
Zackaria
Hi,
Thanks for contacting us.
We have received your query through our ticket system also and we have replied to it, please check.
Many Thanks
hi
i need help for this problem message
Sorry, the content area was not found in your page. You must call the_content’ function in the current template, in order for Elementor to work on this page.
Hi,
Thanks for contacting us.
You can not edit home content with the Elementor, Please edit the home page from the customizer.
You can create a new page with the help of the Elementor Plugin.
Many Thanks
my email address is too long to fit in the spot at the top of the page under the email icon, it wraps into a second line. I cannot find where to edit the source HTML to fix this issue.
Hi,
Thanks for contacting us.
Could you please provide us with your site URL.
So that we can review and get back to you.
Many Thanks
Hi, i have the same problem “my email address is too long to fit in the spot at the top of the page under the email icon, it wraps into a second line. I cannot find where to edit the source HTML to fix this issue.” could you telm me how to solve it ? thanks
Hi,
Thanks for contacting us.
Could you please provide us with your site URL so that we can review and get back to you.
Many Thanks
Hello,
i’m sorry but i’m testing thème by a POC. So url is protected, i mustn’t bypass during POC.
I don’t know if it’s the correct issue, but i solve this problem by reduce the “font-size” to “13px” (default is 14);”. This parameter is surcharged by the Css Additionnel menu like this : #topbar li.content { font-size: 13px; ….}
Is there another method where the font-size is not reduce ?
I don’t see why some problems are only presents in the pro version (like this, or another with the pre-visualization is very capricious during customization, may be other one ?).
PS : I will consider putting temporary access, but in the mean time how to have support when we can’t open the url to the web ?
Because i look at the tickets, and each time you ask the url so we don’t write the solution into the ticket (for averyone).
thanks