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Refund requested

Refund requested

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Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • July 16, 2022 at 5:54 am #8101
    Angela Earley
    Participant

    I purchased the pro version of theme. But there is no way to add to theme in bold grid. Can’t upgrade the original theme

    July 16, 2022 at 12:55 pm #8102
    Developer
    Moderator

    Hi,

    Thanks for contacting us.

    Please send your site URL to review the issue.

    Many Thanks

    April 22, 2023 at 12:07 am #10634
    Santi Fano
    Participant

    I bought the wrong item, please I need a refund

    April 22, 2023 at 10:25 am #10637
    Developer
    Moderator

    Hi,

    Which theme you wanted to purchase ?

    Many Thanks

    April 22, 2023 at 5:24 pm #10639
    Santi Fano
    Participant

    Another one but I ended up buying this one: https://www.ovationthemes.com/wordpress/farming-wordpress-theme/
    This one, but I was wrong to buy it and it is incompatible with the version I use. Please, if you could refund my purchase.

    • This reply was modified 5 months ago by Santi Fano.
    April 24, 2023 at 11:52 am #10646
    Developer
    Moderator

    Hi,

    Which theme you wanted to buy, please send link of that theme.

    Also what is incompatible with this theme ?

    Many Thanks

    April 25, 2023 at 3:10 am #10648
    Santi Fano
    Participant

    Originally this: https://www.ovationthemes.com/wordpress/charity-donation-wordpress-theme/
    But now I don’t want to buy another theme anymore, I just ask please that you can refund my purchase :c
    The theme I bought by mistake is incompatible with the version of wordpress I have and there is no solution.

    April 25, 2023 at 10:26 am #10651
    Developer
    Moderator

    Hi,

    How is the theme incompatible with the version of WordPress? please let us know, so that we can review and get back to you.

    Many Thanks

    April 26, 2023 at 12:24 am #10655
    Santi Fano
    Participant

    Directly the theme does not load any element, the version I use of WordPress is 4.9.19 and by project requirements I can not change it.

    April 26, 2023 at 8:52 am #10658
    Developer
    Moderator

    Hi,

    Please send site URL to review.

    Many Thanks

    April 28, 2023 at 12:08 am #10674
    Santi Fano
    Participant

    The site with the version installed does not work http://becerrostore.atwebpages.com/

    April 28, 2023 at 10:20 am #10677
    Developer
    Moderator

    Hi,

    Please check the site is not working.

    Many Thanks

    May 9, 2023 at 12:26 am #10741
    Santi Fano
    Participant

    I suppose then that you cannot provide me with any help, so I kindly request a refund due to this inconvenience. I have been a recurring customer of yours with other matters, and I would not like to stop being one, but apparently, your inflexibility puts me in that situation.

    May 9, 2023 at 10:37 am #10748
    Developer
    Moderator

    We are ready to help, but your site is not working.

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