Support Policy
We build the best Wordpress Themes you can get on the internet.
At Ovation Themes, we are committed to providing reliable and timely support to help you get the most from our WordPress themes. This Support Policy explains the scope of our support services, response times, support period, and limitations.
Support Channels
You can contact our support team through:
- Support Ticket System
- Contact Form
- Email Support
Support Hours
Our support team is available Monday to Friday, 9:30 AM – 6:30 PM (IST).
Response Time
We aim to respond to all support requests within 24–48 business hours. During weekends, public holidays, or periods of high support volume, response times may be slightly longer.
Support Period
Every theme purchase includes 1 year of technical support from the date of purchase.
During this period, our team will assist you with product-related questions and technical issues. After the 1-year support period expires, you can renew your support plan to continue receiving assistance.
What We Support
Our support includes:
- Theme installation and activation
- Theme setup and configuration
- Demo import assistance
- Theme features and functionality
- Theme-related bug reports and fixes
- Theme updates
- Basic usage guidance and documentation
What We Do Not Support
Our support does not include:
- Custom development or feature requests
- Custom coding or CSS modifications
- Third-party themes or plugins
- Hosting, server, or domain issues
- Website migration services
- Search engine optimization (SEO)
- Performance optimization unrelated to our themes
Customer Responsibilities
To help us resolve your issue quickly, please provide:
- Your purchase details
- Website URL
- WordPress version (if applicable)
- A clear description of the issue
- Screenshots or error messages, where possible
For advanced troubleshooting, we may request temporary administrator access to your website.
Policy Updates
We may update this Support Policy from time to time. Any changes will be published on this page.
Contact Support
If you need assistance, please submit a support request through our Support Center, Contact Form, or Email Support. Our team will be happy to help you.