Our Support Policy stands so that our customers can opt for the support they need to create their website
Here are some finer points of our Support Policy
Documentation
We have detailed documentation with our theme. This documentation includes instructions on how to install, configure, and customize the theme. It will also cover some common troubleshooting steps and frequently asked questions.
Support Channels
We have our support team helping customers through various channels, such as email, contact forms, and support forums.
You can connect with us through –
- Email – support@ovationthemes.com
- Contact Form – https://ovationthemes.com/contact/
- Support Forum – https://www.ovationthemes.com/support/ovations-themes/
Response Times:
We usually reply within a few hours. But if our time zone is different then it may take one day to respond.
Support Scope
Support for a WordPress theme typically covers issues related to the theme itself, such as installation, setup, and basic customization. It may also include bug fixes and compatibility issues with the latest version of WordPress and popular plugins. However, extensive customization, website development, or assistance with third-party plugins or services might not be included in the theme support.
Support Period: We offer one year of installation and basic support with our theme. Post that if you require support you can renew the theme. To Renew the Support you need to pay $15. You can connect with our support they will assist you in renewal process.