I have problems too. I’ve sent e-mails but Customer Support don’t reply me. Problems I have:
1. Demo Import don’t work properly. There’s no links appear on main page at the bottom of articles as in the demo..
2- Footer items don’t appear at the bottom.
It has been 2 days, I have sent many messages but you did nothing until now. Return my money back!
I have sent site url, wP admin panel link, user name and password many times.. I have freshly installed WP and waiting your response. Maybe demo files are missing and you should upload your own. Because demo web site and imported demo files have differences. Footer is missing etc.