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Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #12741
    Rachel Elia
    Participant

    I received the educational premium theme upgrade download via email, but how do I upload it to my WordPress site. This is my first website and I am new to wordpress!

    #12749
    Developer
    Moderator

    Hi,

    Please send us the link to your website URL.

    #13834
    John Heimann
    Participant

    Purchased your premium medical theme and installed to my Managed Word Press account, however I can’t figure out how to activate the premium theme. The basic theme is still populating when I go to edit the site. How do I access and activate an installed premium theme? Thanks.

    #13847
    Developer
    Moderator

    Hi,

    Please send us the link to your website URL.

    #13874
    John Heimann
    Participant

    Hi,

    The site is advancedsleepmanagement.com however, the site is currently on a C-Panel platform. We’re switching over to Managed Word Press and I’m working in a test environment. I selected your medical theme to build upon. I then discovered that what I selected was not the same as what was presented. I purchased the Pro version to get all the features.

    I have installed Pro, but am not able to access any of the features to begin building the site. This is not even close to what was presented on your page. I called Go Daddy support and they installed plug ins they thought would help, but nothing has changed.

    I need help getting this medical pro theme set up so that it looks like what I purchased.

    I’d like to send you two images of what I purchased versus what I’m seeing. Is there a way to share screen grabs?

    John Heimann
    President, John Heimann Consulting

    #13876
    Developer
    Moderator

    Hi,

    You can send screenshots to support@ovationthemes.com

    #14195
    John Heimann
    Participant

    Hi,

    I was able to get the issues I wrote about earlier resolved.

    Now that I’m in and editing the theme, I’m running into an issue with the “Header” settings. The theme has pre-populated titles (blog, checkout, contact us, etc.). I’m not able to edit/add/delete this section at all. Can you provide information on how to get into this section to edit? Perhaps you have a PDF guide to the theme?

    All the other sections are working fine.

    Thanks.

    John Heimann
    President, John Heimann Consulting

    #14198
    Developer
    Moderator

    Hi,

    We just sent you an email regarding your problem, please check it.

Viewing 8 posts - 1 through 8 (of 8 total)
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