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I bought a theme and can’t be installed

I bought a theme and can’t be installed

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  • March 8, 2024 at 11:44 pm #13268
    Wahid Samady
    Participant

    When I try to upload a theme in WORDPRESS run into this error: Incompatible Archive.

    I’ve extracted the zip and then recompressed it

    Then uploaded that newly compressed file and it didn’t work.

    I’ve tried to install the code snippet plugin and again the problem wasn’t solved. I need help with it as I’ve purchased the Theme and it is not working.

    March 9, 2024 at 10:06 am #13271
    Developer
    Moderator

    Hi,

    We just sent you an email regarding your problem, please check it.

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