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I bought a theme and can’t be installed

I bought a theme and can’t be installed

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Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • March 8, 2024 at 11:41 pm #13267
    Wahid Samady
    Participant

    When I try to upload a theme in WORDPRESS run into this error: Incompatible Archive.

    I’ve extracted the zip and then recompressed it

    Then uploaded that newly compressed file and it didn’t work.

    I’ve tried to install the code snippet plugin and again the problem wasn’t solved. I need help with it as I’ve purchased the Theme and it is not working.

    March 9, 2024 at 10:06 am #13270
    Developer
    Moderator

    Hi,

    We just sent you an email regarding your problem, please check it.

    March 12, 2024 at 12:13 am #13298
    Anthony Charles
    Participant

    I haven’t received any emails

    March 12, 2024 at 8:59 am #13305
    Developer
    Moderator

    Hi,

    Please elaborate on what problems you have, we are unable to get it.

    March 13, 2024 at 7:41 pm #13382
    edward rawlings
    Participant

    I too have same issue with the wordpress theme bundle when i try to install any of the themes in the pack i get Incompatible Archive. wordpress version is 6.4.3

    March 14, 2024 at 8:26 am #13393
    Developer
    Moderator

    Hi,

    Sometimes when a theme is being uploaded to WordPress, an incompatible archive error is displayed. Extract the zip file, folder will be seen, double-click on it. Then, recompress the file and upload the updated compressed file.

    Before continuing, please make a backup of your website, if any data is present.

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