Darren Clapson

As I have already stated multiple times the Pro version of this theme that is in the bundle deal will not work correctly as with all the other themes that use your custom block editor. I have been asking for support with this ever since I purchased it as you well know by looking at the history of this request and you have not given any form of support with these issues if I get a reply at all it is just a generic read the documents instructions as If I haven’t gone through all that already.
I have now found the solution to the issue myself as no support was given for it by you but this is only working on the free version of the theme as the paid version is just useless.
In summery I have reached out for support but your support has failed to give an adequate answer if answered at all. Due to this failure on your part, I now request a full refund.
Please do not reply with a generic answer like look at the documentation or saying that you will help with issues with the product as you haven’t helped at all throughout this entire process.

No matter I have figured it out myself just need to delete the animations.css file and that stops all animations. Still want a refund for the paid version though as it is useless ans support has not been helpfull at all.

Refund ASAP
PayPal Transaction ID: 84L39988YL671760F

Right now, it’s gone nuts again and now I can’t even save any changes, what the hell is going on. Your support is practically none existent your custom blocks user interface is a complete nightmare, there are missing standard basic settings in the Free version and the paid version is outdated and just doesn’t work properly at all.

I’ve had enough of waiting around for you guys to get your act together and actually support the products that you sell I can’t keep on dealing with this its holding everything up and I need to finish this job ASAP. Due to all these issues with the product and the almost total lack of support I now require a full refund and I will just recreate the theme style within Elementor as your custom blocks UI is practically useless at best and now will not even save changes so it’s no good at all. Refund ASAP or I can just inform PayPal of the issues with the product and your company support issues and also inform my Credit Card company to simply refers the payment.

PayPal Transaction ID: 84L39988YL671760F

*** REFUND ASAP ***

Is anyone going to reply to this I am beinging held up from releasing the website until this is resolved waiting for days and days for a reply is redicualose. This is now very urgent and needs resolving ASAP.

URL is
wahqualityrelocations.com 

Don’t understand how that will help you though ?

Currently it is using the free version of the theme as the pro version that came with the bundle deal is useless cant change anything without it messing up all over the place. The free version has worked okay with some persuasion but I just cant disable or change the nasty animations.

Darren

• This reply was modified 2 months, 2 weeks ago by Darren Clapson.