cse
cse
Forum Replies Created
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cse
ParticipantHi Vivek,
i agree with you and for now, because Ovation Themes does not solve any malfunction despite the number of users who report problems (without admin access (?) for all site ko …. it’unbelieved). So, it’s necessary to re-code the theme that i used, ….… refund money, why not.I can also offer Vivek to support his approach if he wants a testimony.
Participantsorry but … sure it’s a joke 🙂 because your email said “If you want we can review the issue, for that make a user for us assign administrator role and send us the username and password with the site URL” ?
because you have solved the problem for other users:
– first, it will be logical to give the solution in this forum for all users, or at least users who want this;
– second, it is easily understandable that I cannot give you access to the site … and even less with an administrator role.so, i bought more thèmes that they have a major bug (?), a patch or a process to solve this seems to be a minimal commercial decision ?
thanks,
Participanthello,
i’m sorry but i never received a message with one solution to solve the problem.
I just have received email when a comment is add to this ticket, but comment is not a solution.If i read all comments in the ticket, i suppose you have done a response to “Pedro rosales” (July 31, 2023) … but not to me (cse). I can give you my email in a private message if necessary.
thank you
Participanthello,
it seems to be more users have the same problem, did you reproduce this and find the cause ?
thank you for keeping us informedParticipantthank you,
and i add an another hypothesis : WP 6 … or PHP 8 … or both ?Participanti bought bundle2022 that contains (and i use) : construction-firm-pro_1.5.1 and fitness-insight-pro_0.0.4.
All themes are developped with same code, so its for this reason i’ve proposed a temporarely solution in the last post (July 8).NB : I wonder if it’s not a problem on wordpress 6 …. but I don’t have the immediate possibility to do the test on WP5. Have you had any feedback on the compatibility of themes with the current version of wordpress?
I did the test to delete (you never know) the .htaccess but no improvement.Thanks so much about your reactivity,
Participanthello, is there a solution because i have the same probleme with all theme into bundle.
Temporarely i solved issue by editing the home-page.php : replace the last “foreach ….” section by “get_template_part( ‘template-parts/home/section’, ‘trainer’ );
In this example, “trainer” is the name of the section to show. Add another section if required.PLEASE : i’m interesting about the good solution to have normal theme behavior
ParticipantHi,
because Pb is not about personnal config, i think the investigation should be done by Ovation without site access. So, i think the pb is that certains files into ProVersion have been modified vs the free version. About the current display bug and the characters size of Email/Tel, i think the size of Col into DivClass are differents :
FILE: Edit wp-content/themes/organic-farm-pro/template-parts/header/topbar.php
MODIFY : line 26 : <div class=”col-lg-4 col-md-3 col-sm-5 col-12″> but into the pro version col-lg is 5
line 44 : <div class=”col-lg-6 col-md-6 col-sm-7 col-12″> into the pro version col-lg is 5ParticipantHello,
i’m sorry but i’m testing thème by a POC. So url is protected, i mustn’t bypass during POC.I don’t know if it’s the correct issue, but i solve this problem by reduce the “font-size” to “13px” (default is 14);”. This parameter is surcharged by the Css Additionnel menu like this : #topbar li.content { font-size: 13px; ….}
Is there another method where the font-size is not reduce ?
I don’t see why some problems are only presents in the pro version (like this, or another with the pre-visualization is very capricious during customization, may be other one ?).PS : I will consider putting temporary access, but in the mean time how to have support when we can’t open the url to the web ?
Because i look at the tickets, and each time you ask the url so we don’t write the solution into the ticket (for averyone).thanks
ParticipantHi, i have the same problem “my email address is too long to fit in the spot at the top of the page under the email icon, it wraps into a second line. I cannot find where to edit the source HTML to fix this issue.” could you telm me how to solve it ? thanks
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