If I do not receive a reply within an hour, I am putting thru a refund request. It is insane themes are being sold as wordpress pro themes and it is impossible to import. Not good form.
Same thing happened to me as well. I purchased a theme. Downloaded the zip file. Attempted to load the theme to WP and it states incompatible. I then extracted and compressed as suggested and it is still incompatible. Not assuring of a quality product.